All Systems Operational

About This Site

This page lists any current incidents and upcoming maintenance for EyeSpace Online Services. You may be redirected here if there is a current outage.

If you are encountering issues not mentioned here, then please email support@eyespacelenses.com with a description of your problem. Include screenshots if possible.

EyeSpace Online Operational
90 days ago
99.77 % uptime
Today
EyeSpace Desktop Operational
90 days ago
98.75 % uptime
Today
Public Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020
Resolved - The issue has been resolved. We require all users to update either via the auto-updater or direct download here: https://storage.googleapis.com/eyespace-desktop-releases/EyeSpace_3_7_17.exe
Apr 8, 19:53 AEST
Update - Bugfix update is complete and available here: https://storage.googleapis.com/eyespace-desktop-releases/EyeSpace_3_7_17.exe
This will also be delivered via the auto-updater today.
Apr 8, 15:07 AEST
Monitoring - We have finished the bug-fix update and are now testing prior to release.
Apr 8, 12:13 AEST
Update - We have been working tirelessly on this issue and have identified a fix.

Unfortunately the fix requires a patch to EyeSpace, which must be thoroughly tested before release. We will continue working on this, and the patch will be delivered via the auto-updater by 2pm tomorrow Adelaide time.

In the meantime:

- EyeSpace Online is fully operational.
- EyeSpace desktop can be used to design lenses, but will show an error message when placing an order.
Apr 7, 22:55 AEST
Update - We are continuing to work on a fix for this issue. This requires restarting our servers, so EyeSpace Online will see intermittent outages.
Apr 7, 17:58 AEST
Identified - We have received reports that EyeSpace Desktop produces an error message when placing orders. The issue appears to be widespread.

The issue appears to be security related. Some clients are unable to create a secure SSL connection to our server.

We are currently investigating a fix.
Apr 7, 14:44 AEST
Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.